good stuff.. customer service needs some improvement, I found what I was looking for and was out in under an hour..
Our experience at The Sofa Company was awesome! We had personalized service by Kim Rocke who asked specific questions to learn about our needs. She had great suggestions, came to our house with color samples and created a couch that met my needs. She recommended a recliner for my husband. Kim kept us updated on the delivery status and our satisfaction after delivery. Kim Rocke, rocks!
Our experience with The Sofa Company in Pasadena was awesome. We were able to completely customize our sofa and get all the features we wanted and needed at a reasonable price. It was appealing to us that the sofa was made right here in Los Angeles. The sofa was completely made to order, and fits perfectly in our living room. The sales staff were extremely helpful in helping us decide which combination of sectional would work best for us, as well as helping us decide color and fabric. We're looking forward to enjoying our new sofa for years to come.The only negative (and just a small one) was the delivery service department. We had to play phone tag several times because I work during the day and their hours were not convenient. But we worked it out, and the sofa arrived safely. We're very pleased with our choice of the Sofa Company Pasadena for our major sofa purchase.
Kim was super helpful while not been pushy. She was there to ask us questions to narrow down our choices, but also gave us enough space to talk amongst ourselves. She also found ways to lower the cost of our quote without sacrificing the things we really wanted!
We will not be purchasing another sofa from them.
The Sofa Company - Pasadena is a Canadian Furniture Store based in Pasadena, Newfoundland and Labrador. The Sofa Company - Pasadena is located at 100 W Green St, Pasadena, CA 91105, USA, Pasadena, Newfoundland and Labrador 91105, Canada.
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