Went to return my online purchase a couple months ago. I received a piece of paper without ruturning details. I waited a week later to check my Nordstrom credit card. I returned two items but only received one credit. I went back to store to ask. someones name is Laure or Lori with bad attitude. I showed her my online account with the shoes I returned was gray out but I did not receive credit....she just would not listen. I purchaseed thousands from that store, but will never go back anymore. Bad experience!!
Best Nordy Rack ever!! 2 floors of shopping therapy that is neat and orderly. Great knowledgeable staff
I'd say this place has 15% more men's selection than the one in West Covina. Not exactly blown away by the ridiculous amount of ugly Bugatchi apparel. Good place to pick up women 27 and over if you're into older women.
No complaints. The staff was helpful and everything was tidy. This place is pretty much a high-end Ross.
I visited this Nordstrom Rack store on Tuesday August 28th 2018. They had a purse I wanted on hold I had asked the bag/accessories employee that was working in the department their hold policy and she said they only hold things for a hour. I expressed to her my interest in a bag they had on hold in the front counter. The employee told me that the bag has been there since 3pm and it would go up in the rack again at 4pm, when I asked her it was around 3:20pm so I decided to wait the 40 Minutes in case they didnt buy it. While I was waiting I was looking around the store and the employee comes up to me letting me know that she told the manager Melanie about me also being interested in the purse and that it was going to be available as the customer who left it on hold had left the building. I was very excited at that moment. So I continued waiting .. minutes later that same employee comes up to me confirming my interest in the bag still I told her of course! Then she goes up to the cash registers and lets two other employees know that I will be getting the bag. I over hear them talking about it being on hold and one of the employees saying yea the customer who put it on hold only had until 4pm and her time is over and she isnt in line so we can give it to her (me). I end up getting in line and getting to the cash register when the other customer who had it on hold walks into the store and starts yelling saying it has her name on it and that it still belongs to her.....the cashier calls over the manager Melanie 54 tall girl with dark brown hair and light skin to the register. She hears the other customer yelling about her bag and immediately tells her she will let her buy it and not me!!!!!! As if she is under pressure and scared of the yelling. She doesnt even make eye contact with me or apologizes ! All she says is I can take your phone number down and name and call you if she returns it. And she didnt even have the nerve to look me in the eye while saying it instead she was putting a security pin on a shirt. I have a feeling the manager might of been racist as well the other customer was a Asian and yelling at her, while Im Mexican she probably thought I wouldnt do nothing about it. I told the manager what her employees had told me about buying the bag and she would just say that she had it on hold first. I found this situation VERY VERY unfair!!!!!! Why do they say they only have a hour hold limit and then let customers slide with it? Its no fair at ALL! I stood at the store 40 Minutes for nothing!!! Not even an apology or a good explanation!!! Just because the other customer was yelling at the manager and I wasnt? I am a very unhappy customer and am very un satisfied with my visit to this Pasadena store. Very unprofessional and bad customer service with rude manager!
Nordstrom Rack Hastings Village is a Canadian Shoe Store based in Pasadena, Newfoundland and Labrador. Nordstrom Rack Hastings Village is located at 3363 E Foothill Blvd, Pasadena, CA 91107, USA, Pasadena, Newfoundland and Labrador 91107, Canada.
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